Terms & Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the freshpets.us website (the "Service") operated by Rimac Brothers LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Purchases

• If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, payment information, and shipping information. By making a Purchase, you represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

Shipping Policy

• Our shipping policy outlines the terms and conditions regarding the shipment of products purchased through our Service. All orders will be processed within 2 business days from the date of purchase. Orders are not shipped or delivered on weekends or holidays. We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the weight and destination of your order. Once your order has been shipped, you will receive a tracking number via email to track the status of your shipment. Please note that delivery times may vary depending on your location and chosen shipping method.

Returns and Refunds Policy

• Our returns and refunds policy outlines the terms and conditions regarding returns and refunds for products purchased through our Service. We accept returns of unused and unopened products within 5 days of delivery for a full refund. To initiate a return, please contact our customer service team at contact@freshpets.us. Refunds will be issued to the original payment method used at the time of purchase within 3 business days after we receive the returned product. Shipping costs are non-refundable.

Contact Us

• If you have any questions about these Terms and Conditions, please contact us at contact@freshpets.us.